Contact Us

We do our very best to answer all your questions within 1 business day!

Our qualified staff is happy to answer any questions you may have regarding your Big Backyard product.

Our Regular Hours:
Mon - Fri, 8:30AM - 5:00PM EST (excl. holidays)

Extended Hours in Peak Season April - August:
Mon - Fri 8:00AM - 7:00PM EST
Sat & Sun 8:00AM - 4:00PM EST (excl. holidays)

  1. Use the web form below
  2. Email us at
  3. Use our Live Chat feature
  4. Call us Toll free 1-877-966-3738
  5. For Parts Replacement Online click here

Ask us a Question!