Customer Experience

Our first priority is you!

Why do we call ourselves a Customer Experience Team instead of Customer Support? Customer Experience is defined as “the sum of all experiences at various touch points a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier” We at Big Backyard are dedicated to making sure you get the very best experience possible from one of our products. This can include anything from helping you choose the right Play Set or Playhouse, right through the entire lifecycle of your products. We are constantly monitoring our customer's needs and reacting immediately as well as always developing new ways to keep you informed, including Assembly videos to how to use your product for imaginative play!

The Core Values of the Customer Experience Team:

  • - Treat our customers like our survival depends on it, because it probably does!
  • - Keep our commitments to our customers
  • - Study our customers every need/ be thorough with our answers and follow things through
  • - "Hassle free" support and parts replacement
  • - we want to make our customer experience as smooth and easy as possible
  • - Have fun! Be friendly with our customers and each other always

Our Customer Experience team is located in the town of Mount Forest, Ontario Canada.

One of the biggest considerations when purchasing an outdoor play structure is the choice of material. At Big Backyard we are dedicated to providing high quality outdoor play sets and playhouses to our customers. From the lumber to our hardware and accessories we select only the highest quality materials when designing and manufacturing our products.

With our experienced product integrity staff, our own QA lab and up to date equipment, we do constant product evaluation and testing to ensure product quality and to support government compliance.